Let's talk about social media and customer service
At the moment I 100% fall into the "digital age" of marketing category. When it comes to customer service, the first place I head to is Twitter. The world needs to know if I am not a happy bunny with a company, and I expect a response within 24 hours. I know, I know - that might seem a bit harsh but it's reality. The companies I am talking to are massive. I know as well as the next person that they've employed a team to focus solely on social media, so answer me!!!!! Recently a couple of companies have taken DAYS to get back to me. Come one guys, let's pull it out the bag shall we? I can see you responding to other people... Anyone else have this issue? Am I being unreasonable? Let me know your thoughts! Lets get social! Get tweeting or LinkedIn Disclaimer: This blog reflects my own opinions, not those of my employer