Personalisation of Marketing...
We get bombarded with marketing and advertising every single day across multiple channels. There's arguments for and against each of these platforms and the ROI. However, in this blog post I am focusing into the effectiveness of personalising the key marketing message. We are looking at going beyond the personalisation of "Hey Helen" to much deeper understanding of your customer's buying trends, interests and hobbies. Do they prefer cats or dogs? Which brands are they connecting with? When was the last time they shopped with you? Data is king... To achieve effective and successful personalised campaigns you'll need a comprehensive CRM and data set. Here, data really is king! Of course you can collate data in a B2C environment with loyalty cards/store points and you are on to a winner for personalisation. This enables you to analyse buying patterns, shopping habits and much more. Birthday offers, anniversary offers, you name it! If you think about it, it...